Return & Refund Policy

Thank you for purchasing our products at operated by Tuppy Power House.


You can rest assured that all products shipped are in good condition and in original packaging from the respective countries of origin. Hence, we do not accept any return of goods/products unless it is found due to the manufacturer defect or damages by courier’s mishandling.  


Nonetheless, item that was wrongly shipped is fully refundable. In order to be eligible for a refund, the product must be returned within 3 working days. The product must be in the same condition that you receive it and undamaged in any way.


We understand the hassle of shipping the goods back, for that, we will pay for the return transit cost in full. However, if the products have been used or damaged by the customer or damaged during return transit or you have initiated the return after 3 working days have passed, your refund request will not be entertained. 


Tuppy Power House also will not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products received in good original condition, the customer will receive their refund within 1 working day after the confirmation.


If anything is unclear or you have more questions feel free to contact our customer support team.

Please return your purchase to the following address:
Tpw Harga Lagi Baik
SH-06-G, Selayang 18,
Persiaran 3,
Bandar Baru Selayang,
68100 Batu Caves, 

Please contact us at [email protected] or 0168582435 if you have any questions or doubts.